Contact Us

We want to hear from you!

We're here to help you create party essentials including custom napkins, matchbooks and more. Whether you're personalizing a product, having trouble with our site or interested in learning more about AR-EN.com, our professional representatives will be happy to help.

Please fill out our form and let us help answer your questions.

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Phone:

Customer Service:
1 847 673 7390 Mon-Fri 8:30a - 4:30p CT

Email:

Customer Service:

Artwork Submission:

Technical Support:

Most standard personalized items will be shipped within 7 to 10 business days of receipt Monday - Friday. If an item you have selected is temporarily out of stock, we will contact you to advise. Please note however that during our busy seasons, orders can take slightly longer. We make every effort to get your order out the door as quickly as possible but will always ship in time to meet your NEED BY DATE on the order. Expedited shipping is also available.
Yes we ship from Chicago, Illinois, USA to all US territories, Canada, Europe, Australia and many other countries, (please email us if your country is not listed). We generally ship all international orders by US Postal Service or for larger orders via UPS and we charge only the actual shipping cost as calculated by the Postal Service or UPS, plus a small handling fee.
Yes, we are able to reproduce custom artwork on our products. For our Foil Stamped products, we accept black & white vector based artwork saved as an EPS, AI, PDF or high resolution JPEG. GIF files are generally not acceptable. A one time custom artwork to plate charge of $27.50 plus $0.00 per item beyond the first two will apply. This charge includes one round of proofs. If more proofs are requested, an additional $12.00 per proof charge will apply.

For our Full Color/Photo napkins and coasters, 300 dpi JPEG and vector art are preferable as lower quality can result in less perfect reproduction. A mandatory $12.00 proof charge will be added to your full color napkins and coasters.

To upload your own art, select your product and use the DESIGN YOUR OWN then make your color/text selections and click on the tab for GRAPHICS then click UPLOAD YOUR DESIGN and select your file.
We provide samples for a rebateable fee of $3.0000 (for up to 5 items - napkins, papers, foil samples, etc) plus a $0.00 shipping & handling charge, ($0.00 international). After you process your sample request, you will automatically receive a discount of $3.0000 when you place your order. Click here and fill out our form with the color samples you would like to see and generic samples as close to as requested will be sent. Sample requests are sent via the Post Office. Please allow normal mailing time to your area. Expedited shipping is also available if needed.